FAQ (Frequently Asked Questions)

Delivery

How can I cancel my delivery?

All sales of alcohol are final. We apologize for any inconvenience this may bring you.

Who does the delivery?

We do our own delivery! We have a network of trained couriers to fulfill deliveries and don’t outsource to shipping providers. 

How can I schedule my delivery?

During our checkout process, you will be required to choose a delivery date and a specific time window. If you place an order before 1 PM you will have the option to choose if you want your beer delivered to you that same day, the next day, or two days in the future. No matter what you choose, delivery fees will never increase!

Do I need a form of identification upon delivery?

Yes, this is mandatory. A legitimate form of Identification must be scanned upon delivery in order for you to receive your order. The ID does not have to be from California. We do accept passports as long as we can scan it and verify you are in fact the person that is on the form of documentation.

How do delivery fees work?

We charge a flat rate fee of $5.99 no matter how many items you have in your cart or how many breweries you shop from!

Account

Do I need an account to make a purchase?

Yes! You do need an account to make a purchase but you can add items to your cart without an account. If you get to checkout without an account, we will prompt you to create an account there in the checkout page.

Is my account information safe?

Totally, we take precaution to ensure your information is not shared or accessible by anyone not affiliated with our website or verified vendors.

How do I manage my account?

Once you have an account, you can login to our site to view your account information, refer friends, track rewards, view purchase history, or even cancel your account.

How do I change my password?

You can change your password in your account settings. You will be required to input your old password in order to make a new one.

General

What payment methods are accepted?

We accept Visa, Mastercard, American Express, and Discover. Stripe will securely process these credit card types and prtect your billing information.

Can I get growlers delivered?

YES, we are excited to announce that we will offer growler deliveries from our participating partner breweries. Now you can get anything from the taproom delivered to your door for the same price as it would be in the brewery!

Can I buy from multiple breweries in one order?

Yes you can! Our marketplace allows you to place as many different items, from as many different breweries in your cart as you want.

Does CraftChaser store products?

We do not store any products. All products come fresh from the brewery the morning they are to be delivered.

Driver

How do I sign up?

If you are interested in driving for CraftChaser, please fill out the form on our drive with us page and you will be contacted by a representative shortly after!

What are the requirements?

You will need a few things: an insured vehicle with adequate trunk space, a background check, a clean driving record, a valid government issued ID, and you must have a smartphone.

Can I start working right away once I sign up?

Our courier network is selective so you will need to complete an interview process before we can hire you as a contractor. If you do get hired, you must complete a quick alcohol delivery training course before you can get on the road.

How do deliveries work?

Every day we will have different time blocks with orders listed for our couriers. As a courier, you will be able to choose whichever time block you would like. Time blocks will be assigned on a first come first serve basis.

Do I need my own car?

Yes, you are required to have your own vehicle with adequate trunk space. You must also have an auto insurance policy registered to cover your vehicle for deliveries.

How do I get paid?

You will be paid every week for all the time blocks you have worked. The total amount earned for all time blocks within the week will be direct deposited to your bank account the following week.

Vendor

ABC Compliant

Our business model has been approved by the California ABC. We can legally partner with breweries and provide them the ability to deliver alcohol DTC. We have craft beer attorneys to ensure that we stay in constant compliance with California laws and regulations as they change over time.

Do You Have A License?

Nope, we don’t need one! We are not a re-seller or distributor. Our business model was custom tailored to ABC guidelines to deliver craft beer for your brewery DTC without requiring a license.

How Are You Different From a Distributor?

We help you sell your beers directly to customers using our online platform. You set your prices, you choose what you want to sell, and you collect revenue directly through the platform. After the beer is paid for, we come pick it up and deliver it for you.

How Do You Get Paid?

Youwill set up a Stripe account that will allow you to collect the direct revenue from all sales on the marketplace! Stripe takes a standard online payment processing fee but the rest is put into your connected Stripe account.

You only pay when you make sales.

After the transactions are completed, we charge you a flat fee per transaction based off of a tailored model that works best for your brewery. We tailored this system to be more affordable than working with distributors, while keeping it fair for the both of us.

The customer covers the shipping fee.

How Do The Deliveries Work?

We have a network of couriers that have been trained specifically for craft beer delivery. We come by every morning to pick up any orders that have been made.

Afterwards, we sort out all the of the orders (in case the customer ordered from multiple breweries) and then deliver them directly to the customer that same day. Don’t worry, we delivery them in insulated tote bags with ice packs to keep them chilled until they get to your customer.

How Do I Get Started?

Send us your info in the form below!

We’ll reach out to you right away and get you signed up. After you’re signed up, we’ll on-board you onto the site and upload all of your inventory for you.